Sweetwater

Sweetwater reviews

Outstanding
Outstanding: 9.7/10
5,526 customers have rated this store since 2008
Customer Certified
Sweetwater
  • Address: 5501 US Hwy 30 W Fort Wayne, IN, 46818, UNITED STATES
  • Tel: 800 222 4700
  • Online: customerservice@sweetwater.com

Ordering Methods

  • Online
  • Phone 800-222-4700
  • Toll Free 800-222-4700

Special Features

  • Customer Info is Always Confidential
  • Live Customer Service Rep.
  • Online Order Tracking System
  • Online Ordering Shopping Cart
  • Secure Ordering/Payment
  • Search on Site
  • Gift Services

Delivery Methods

  • Immediate (Software Download)
  • Priority Next Day Air
  • Standard Next Day Air
  • First Class Air (2-3 days)
  • Standard Ground
  • International Express Air
  • International Regular Air

Payment Methods

  • American Express
  • Discover
  • Mastercard
  • Visa
  • Personal Check
  • Other PayPal

Sweetwater ratings

Summary

  • Overall rating
    9.7 /10
  • Would shop here again
    0.0 /10
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Shopping experience

  • Ease of finding what you’re looking for
    0.0 /10
  • Product selection
    0.0 /10
  • Clarity of product information
    0.0 /10
  • Product availability
    0.0 /10
  • Prices relative to other online retailers
    0.0 /10
  • Design of site
    0.0 /10
  • Shipping charges
    0.0 /10
  • Variety of shipping options
    0.0 /10
  • Charges stated clearly
    0.0 /10
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After order has been received

  • Order tracking
    0.0 /10
  • On time delivery
    0.0 /10
  • Customer support
    0.0 /10
  • Product met expectation
    0.0 /10
Reviews

Customer reviews for Sweetwater

  • 10/10 Review by: Online Shopper

    Every experience I have had with Sweetwater has been very positive! The reps from sweetwater are all very knowledgeable and helpful on all fronts. Even after my initial purchase my sales rep contacts me inquiring how the products I purchased were...

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  • 10/10 Review by: Kyle M

    Everything about it is great. I wish there was a point reward system like musicians friend. Although I have been loyal to sweetwater aside from the lack of point system due to quality control, customer service, and no sales tax.

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  • 10/10 Review by: Online Shopper

    Every order was followed up with a phone call. That is really a big deal considering it is difficult to get most businesses to provide a person to answer calls. Sweetwater calls me! Prompt, friendly, reliable service at a competitive price is...

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  • 10/10 Review by: Primosully

    I love that I have my own customer service rep, Andrew Plassman. He's great for asking questions about things I'm thinking of doing etc. I consider him a friend!!!

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  • 10/10 Review by: Online Shopper

    Always love dealing with your company. Very honest good people.

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  • 10/10 Review by: Becca5758

    Very wonderful experience. I have the M-Audio 88sx ProKeys digital piano for years, I thought via Sweetwater's promotional financing it'd be a good time to upgrade to M-Audio 88 Hammer, fully weighted is a dream come true. The price and delivery...

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  • 10/10 Review by: Online Shopper

    Perfect!

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  • 10/10 Review by: vidman

    Sweetwater is the best music company hands down. Their site is amazing, always has free shipping and the sales support is fantastic.

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  • 10/10 Review by: Dr. H

    Through the recommendation of a friend, I made the decision to purchase an Audio Interface. I chose an iConnectivity A/I and have been very impressed over all with the device - but I must say, the most impressive feature regarding Sweetwater has...

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  • 10/10 Review by: Rick C

    Good experience, website works well, good performance, easy to find products, check out is good. Only disappointment is apparently these devices are not in stock, but that is not fault of vendor. No online sites seem to have them.

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