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Merchant Ratings
Past 3 Months Past 6 Months All-time
Positive (4 or 5) 23 38 2189
Neutral (3) 0 1 35
Negative (1 or 2) 2 5 49
Total Reviews 25 44 2273
Avg Rating 4.5 Star Review
4.5 Star Review
5 Star Review
Address: 5490 Conestoga Ct.
Boulder, CO 80301 - US
Business Hours: 9am-5pm MT
Sales Phone: 877-292-7712
Service Phone: 877-292-7712
Sales Email:
Cust Service Email:

With PriceGrabber Since 02/28/2005

Sort Reviews by: Date Rating
Date Reviewed: 02/18/2015
paintert67 from unknown
Member Since:
I am a first time customer and I had a couple of questions and called customer services. They answered my questions quickly and promptly. I was saticefied with there aswers and got checked out fast. Overall Rating
4 Star Review
Date Reviewed: 02/20/2015
purchasing from unknown
Member Since:
Found what I was looking for quickly, and prices are great! Overall Rating
4 Star Review
Date Reviewed: 09/07/2013
misterlarryp5418 from unknown
Member Since:
waiting for order to arive had the product I wad looking for at a price that was in my buget6076073414 Overall Rating
3 Star Review
Date Reviewed: 09/14/2013
ralph from unknown
Member Since:
I'll wait and hope this will be a safe place online shopping Overall Rating
3 Star Review
Date Reviewed: 11/01/2013
Trobyrob71 from unknown
Member Since:
This is the first order I have made. When I receive the order I can better tell you how I feel Overall Rating
3 Star Review
Date Reviewed: 11/13/2013
keith.carlton from unknown
Member Since:
(Edited November 14th by keith.carlton_3825726219)  Didn't show that they were out of it. Didn't find out that they were on a 3-day backorder until the following Monday (I ordered on a Friday morning, using work email, they sent an email Friday evening, which I didn't see until I got to work on Monday.) I paid for 2 day shipping, which wasn't refunded. Ordered November 1st and didn't receive it until November 12th Overall Rating
3 Star Review
Date Reviewed: 11/25/2013
james.cutler from unknown
Member Since:
"Free Shipping" package arrived with postage due. Shrink-wrapped software package was slit open, allowing access to CD sleeve with software key printed on it. Software was family pack - on second system install key would not validate via internet, required SW manufacturer intervention. This raised question about possible prior access to pre-opened package. No other problems, Software was as ordered and works. Overall Rating
3 Star Review
Date Reviewed: 12/21/2013
joegranger from unknown
Member Since:
easy to find the item that I was interested in purchasing, however the order confirmation page was convered with an offer to enter a review and when I clicked no the order confirmation page disappeared before I could see/print it. I WAS NOT HAPPY ABOUT NOT BEING ABLE TO SEE AND PRINT THE ORDER CONFIRMATION PAGE WITH MY ORDER NUMBER. If it was not for the email confirmation, I would not even know the order number. Overall Rating
3 Star Review
Date Reviewed: 01/09/2014
jurip from unknown
Member Since:
(Edited January 10th by jurip_2875242829)  This software was installed on other computer. It is genuine but it was previosly installed and registered and finally after activation on my DELL PC doesn't work. Overall Rating
3 Star Review
Date Reviewed: 03/06/2014
don from unknown
Member Since:
The website offered a discount (Code FRESH20) for Orders over $300 which expires March 8, I placed an order for $329.94 on March 5. I continued to get a message that the FRESH20 coupon expired. The customer Service phone was already closed for the day so I could not make contact about it. I am awaiting their response about adjusting the order price. Overall Rating
3 Star Review
Date Reviewed: 03/13/2014
Larryderoche.ld from unknown
Member Since:
A little confusing on delivery Overall Rating
3 Star Review
Date Reviewed: 09/24/2014
billr from unknown
Member Since:
Shopping seems fine, just lack of communication after the order. Website does not fully document product Overall Rating
3 Star Review
Date Reviewed: 01/01/2014
bpenner from unknown
Member Since:
After paying $45.00 for UPS shipping, I was greeted with an additional $30.00 import charge which I was not expecting, and delivery was postponed till the next day. I have never had to pay $75.00 to receive a package from the USA before, from any other company. The customer needs to be made aware of this before hand. I know I would have changed my mind. Overall Rating
2 Star Review
Date Reviewed: 01/14/2014
1arturocortez from unknown
Member Since:
5 days ago i made a on-line purchase with i have yet to receive my purchuse from Royal, today i will cancel my purchuse @ my own expance with my bank Overall Rating
2 Star Review
Date Reviewed: 04/16/2014
robertcollins007 from unknown
Member Since:
I was charged twice for the purchase . Is this site a ripoff ?? Overall Rating
2 Star Review
Date Reviewed: 11/14/2014
roncwms from unknown
Member Since:
I ordered Word 2013 -- activated by PRODUCT NUMBER. Why do I have to wait days for that to come? You could emailit to me. Overall Rating
2 Star Review
Date Reviewed: 01/09/2014
frank from unknown
Member Since:
ok than you Overall Rating
1 Star Review
Date Reviewed: 02/20/2014
rozette from unknown
Member Since:
(Edited February 21st by rozette_7235194428)  They never sent me an e-mail to confirm the order I got the order but I will do business with them again. Overall Rating
1 Star Review
Date Reviewed: 03/07/2014
azuragail from unknown
Member Since:
I ordered Norton antivirus for my laptop and sent all my information paid with credit card and now I just figured out it is not a download item and it is a shipping item. It would be nice if that was expressed before the purchasing process cause I would have went a different direction. Now with the order complete I am stuck. I will be shopping other places than here. This is what happens when I try something new. So disappointed. Overall Rating
1 Star Review
Date Reviewed: 03/10/2014
irenep2232 from unknown
Member Since:
(Edited March 15th by irenep2232)  I purchased the 2014 Norton 360 for 3 PCs. No where on the site did it say the product was only valid for 1 year. I could have purchased the same product direct from Norton for $20 less. Now, not even a week later, it is "on sale" for $20 less than what I paid. What a scam. Overall Rating
1 Star Review
Date Reviewed: 03/11/2014
ldb from unknown
Member Since:
Retail box office 2010 software is already activated to limit. Overall Rating
1 Star Review
Date Reviewed: 07/09/2014
blundedesign from unknown
Member Since:
1 Star Review
Date Reviewed: 07/22/2014
jacintosounddj from unknown
Member Since:
I waiting for my shipping where is it Overall Rating
1 Star Review
Date Reviewed: 08/18/2014
ajac26 from unknown
Member Since:
I purchased a product to be downloaded online, and then I was unable to locate the license number on the web page, nor did I get it in the purchase confirmation receipt sent to me by email. Overall Rating
1 Star Review
Date Reviewed: 09/21/2014 from unknown
Member Since:
I havent received the package. Overall Rating
1 Star Review
In order to provide the most relevant information, comments posted prior to the past 18 months may not be included.
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