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Merchant Ratings
Past 3 Months Past 6 Months All-time
Positive (4 or 5) 16 35 2178
Neutral (3) 0 1 35
Negative (1 or 2) 3 5 48
Total Reviews 19 41 2261
Avg Rating 4 Star Review
4.5 Star Review
5 Star Review
Address: 5490 Conestoga Ct.
Boulder, CO 80301 - US
Business Hours: 9am-5pm MT
Sales Phone: 877-292-7712
Service Phone: 877-292-7712
Sales Email:
Cust Service Email:

With PriceGrabber Since 02/28/2005

Sort Reviews by: Date Rating
Date Reviewed: 12/21/2013
joegranger from unknown
Member Since:
easy to find the item that I was interested in purchasing, however the order confirmation page was convered with an offer to enter a review and when I clicked no the order confirmation page disappeared before I could see/print it. I WAS NOT HAPPY ABOUT NOT BEING ABLE TO SEE AND PRINT THE ORDER CONFIRMATION PAGE WITH MY ORDER NUMBER. If it was not for the email confirmation, I would not even know the order number. Overall Rating
3 Star Review
Date Reviewed: 01/09/2014
jurip from unknown
Member Since:
(Edited January 10th by jurip_2875242829)  This software was installed on other computer. It is genuine but it was previosly installed and registered and finally after activation on my DELL PC doesn't work. Overall Rating
3 Star Review
Date Reviewed: 03/06/2014
don from unknown
Member Since:
The website offered a discount (Code FRESH20) for Orders over $300 which expires March 8, I placed an order for $329.94 on March 5. I continued to get a message that the FRESH20 coupon expired. The customer Service phone was already closed for the day so I could not make contact about it. I am awaiting their response about adjusting the order price. Overall Rating
3 Star Review
Date Reviewed: 03/13/2014
Larryderoche.ld from unknown
Member Since:
A little confusing on delivery Overall Rating
3 Star Review
Date Reviewed: 09/24/2014
billr from unknown
Member Since:
Shopping seems fine, just lack of communication after the order. Website does not fully document product Overall Rating
3 Star Review
Date Reviewed: 01/01/2014
bpenner from unknown
Member Since:
After paying $45.00 for UPS shipping, I was greeted with an additional $30.00 import charge which I was not expecting, and delivery was postponed till the next day. I have never had to pay $75.00 to receive a package from the USA before, from any other company. The customer needs to be made aware of this before hand. I know I would have changed my mind. Overall Rating
2 Star Review
Date Reviewed: 01/14/2014
1arturocortez from unknown
Member Since:
5 days ago i made a on-line purchase with i have yet to receive my purchuse from Royal, today i will cancel my purchuse @ my own expance with my bank Overall Rating
2 Star Review
Date Reviewed: 04/16/2014
robertcollins007 from unknown
Member Since:
I was charged twice for the purchase . Is this site a ripoff ?? Overall Rating
2 Star Review
Date Reviewed: 11/14/2014
roncwms from unknown
Member Since:
I ordered Word 2013 -- activated by PRODUCT NUMBER. Why do I have to wait days for that to come? You could emailit to me. Overall Rating
2 Star Review
Date Reviewed: 01/09/2014
frank from unknown
Member Since:
ok than you Overall Rating
1 Star Review
Date Reviewed: 02/20/2014
rozette from unknown
Member Since:
(Edited February 21st by rozette_7235194428)  They never sent me an e-mail to confirm the order I got the order but I will do business with them again. Overall Rating
1 Star Review
Date Reviewed: 03/07/2014
azuragail from unknown
Member Since:
I ordered Norton antivirus for my laptop and sent all my information paid with credit card and now I just figured out it is not a download item and it is a shipping item. It would be nice if that was expressed before the purchasing process cause I would have went a different direction. Now with the order complete I am stuck. I will be shopping other places than here. This is what happens when I try something new. So disappointed. Overall Rating
1 Star Review
Date Reviewed: 03/10/2014
irenep2232 from unknown
Member Since:
(Edited March 15th by irenep2232)  I purchased the 2014 Norton 360 for 3 PCs. No where on the site did it say the product was only valid for 1 year. I could have purchased the same product direct from Norton for $20 less. Now, not even a week later, it is "on sale" for $20 less than what I paid. What a scam. Overall Rating
1 Star Review
Date Reviewed: 03/11/2014
ldb from unknown
Member Since:
Retail box office 2010 software is already activated to limit. Overall Rating
1 Star Review
Date Reviewed: 07/09/2014
blundedesign from unknown
Member Since:
1 Star Review
Date Reviewed: 07/22/2014
jacintosounddj from unknown
Member Since:
I waiting for my shipping where is it Overall Rating
1 Star Review
Date Reviewed: 08/18/2014
ajac26 from unknown
Member Since:
I purchased a product to be downloaded online, and then I was unable to locate the license number on the web page, nor did I get it in the purchase confirmation receipt sent to me by email. Overall Rating
1 Star Review
Date Reviewed: 09/21/2014 from unknown
Member Since:
I havent received the package. Overall Rating
1 Star Review
Date Reviewed: 11/30/2014
vbulltek from unknown
Member Since:
The software purchased MS Office Pro is identified by MS as illegitimate. Overall Rating
1 Star Review
Date Reviewed: 12/03/2014
im.onghai from unknown
Member Since:
my order ID=6089014 on tuesday 18 November 2014. Untill now I not yet accept it, Please, you check your seller for me. Thank you very much Overall Rating
1 Star Review
In order to provide the most relevant information, comments posted prior to the past 18 months may not be included.
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Service Info
Customer Service Experience
  • Helpful phone support
  • 0-3 hours to reply to emails
  • 95-100% on time delivery
  • 3-5 days to deliver (average)
Returns & Refunds
  • 30 day return policy
  • Refunds in 7-10 days offers the best online shopping experience. Our unique shopping site offers extensive inventory at the lowest prices by comparing products, product reviews and merchant deals for all of your shopping needs. Browse thousands of popular brands, hot products, featured deals and find exactly what you want at discount prices. Shopping online has never been easier!