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Merchant Ratings
Past 3 Months Past 6 Months All-time
Positive (4 or 5) 29 55 357
Neutral (3) 0 1 12
Negative (1 or 2) 7 14 58
Total Reviews 36 70 427
Avg Rating 4 Star Review
4 Star Review
4.5 Star Review
Address: 402 Otterson Dr STE 100
Chico, CA 95928 - US
Business Hours: 5am-6pm M-F PST, 8am-2pm Sat PST, 10am-3pm Sun PST
Sales Phone: (800)864-2555
Service Phone: (800)864-2555
Sales Email:
Cust Service Email:


With PriceGrabber Since 11/07/2003

Sort Reviews by: Date Rating
Date Reviewed: 01/31/2015
macfudd from unknown
Member Since:
(Edited February 01st by macfudd_7848841166)  It is extremely frustrating that faucets are shown on website that are no longer available and are not tagged as such. This happened twice in two weeks. Overall Rating
4 Star Review
Date Reviewed: 01/28/2015
melissa_a_porter from unknown
Member Since:
Hayden Wyatt is amazing. The best customer service and follow through. Thanks Hayden! Overall Rating
5 Star Review
Date Reviewed: 01/24/2015
echobiv from unknown
Member Since:
My renovation plan came undone, requiring a change from a shower/bath config to just a shower. Kelli was able to quickly assess what I had and what I needed and with a minimal of time and effort on my part. Thanks for keeping my project on track!! Brian Overall Rating
5 Star Review
Date Reviewed: 01/18/2015
helgastradley from unknown
Member Since:
(Edited January 19th by helgastradley_1601937277)  very polite and helpful answered all questions I asked spoke with Renee Overall Rating
5 Star Review
Date Reviewed: 01/18/2015
Justyna00 from unknown
Member Since:
Very good experience !! June the representative was very helpful !! Thank you Overall Rating
5 Star Review
Date Reviewed: 01/09/2015
jnfabac from unknown
Member Since:
Finding the product I needed was easy; and the price was great. I don't remember putting in a shipping address but my TX address was automatically placed. I contacted Kristina on Live Chat and she keyed-in my Colorado address. Overall Rating
4 Star Review
Date Reviewed: 01/08/2015
spherring from unknown
Member Since:
Thomas Fishback was my rep. and he did a thorough job in explaining what I was ordering and it's function. He was very personable and made my shopping easy. Overall Rating
5 Star Review
Date Reviewed: 01/06/2015
beliro1 from unknown
Member Since:
Huge selection of products. Easy to narrow down search for specific items. Clear and fast process of purchasing and checking out. Overall Rating
5 Star Review
Date Reviewed: 01/04/2015
urodiagnostics from unknown
Member Since:
At this point in time, FaucetDirect deserves a 1 star (of 5) They used a bait & switch tactic concerning shipping dates. The website promised shipping in 1-2 business days and then after purchasing they subsequently emailed stating the shipping would be delayed by another 2 weeks. I paid $50 greater to this vendor for the quicker shipping. I notified them through 2 different avenues & am waiting to see if they rectify their deceit. I will update my review according to their actions. Overall Rating
1 Star Review
Date Reviewed: 01/02/2015
pete from unknown
Member Since:
i dont understand why after i order a basket srainer assembly the same day you email me an add for the exact same one that went on sale the same hour you filled my order but charged me full price Overall Rating
2 Star Review
Date Reviewed: 12/29/2014
jackies from unknown
Member Since:
(Edited December 30th by jackies_3429546874)  Disappointing Experience!! I waited weeks for my order and finally checked on the status and it was cancelled without any notification. I contacted customer service and they said it was cancelled because I use a PO Box. I use a physical address and a PO Box address. He said and I quote, "The Amazon order processor cancelled it for that reason. It didn't even get going in our system." I did not order this through Amazon!! I needed these faucets installed before Christmas. This is now not a possibility. Very disappointed. Overall Rating
1 Star Review
Date Reviewed: 12/21/2014
mashep2 from unknown
Member Since:
(Edited December 22nd by mashep2_1463696958)  No problem finding what I was looking for. Connection to Amazon made purchase easy. Overall Rating
5 Star Review
Date Reviewed: 12/18/2014
tmodell3 from unknown
Member Since:
(Edited December 19th by tmodell3_2167627304)  Had the items i wanted but Horrible delivery service ordered on the 28nov and still no delivery on dec 7, still waiting..... Overall Rating
5 Star Review
Date Reviewed: 12/16/2014
dixiefay2 from unknown
Member Since:
very good, chatted with Ashley she was very helpful and nice Overall Rating
5 Star Review
Date Reviewed: 12/13/2014
acederakis from unknown
Member Since:
Danielle was patient, helpful, and a pleasureto speak with! Overall Rating
4 Star Review
Date Reviewed: 12/11/2014
Jlipinski from unknown
Member Since:
(Edited December 12th by Jlipinski_3783538869)  Wouldn't buy this faucet again. It was too thick for the standard openings and we had to hire a plumber to install, took him two trips due to having to grind out more of an opening. Costs way more money than we saved buying discount. Overall Rating
4 Star Review
Date Reviewed: 12/11/2014
Mjponc from unknown
Member Since:
Great!!! Overall Rating
5 Star Review
Date Reviewed: 12/10/2014
carlestes from unknown
Member Since:
(Edited December 11th by carlestes)  Hayden Wyatt was way more helpful than I could have imagined anyone being. Wow! Overall Rating
5 Star Review
Date Reviewed: 12/09/2014
karp from unknown
Member Since:
Ordered Kohler Levity Sliding Tall Shower Door Model K-706011-L-SHP with Handle and when checked the receipt on line came up as 2 separate parts with different model numbers (the front and rear door panels As a precaution just to confirm the order was what I thought I had ordered, I contacted Cleo at FaucetsDirect who confirmed they were correct for that model and did include all the necessary mounting hardware such as tracks, screws, wall jambs etc. Overall Rating
5 Star Review
Date Reviewed: 12/08/2014
docstropko from unknown
Member Since:
(Edited December 09th by docstropko_5228512197)  Alan was very helpful! Overall Rating
5 Star Review
Date Reviewed: 12/02/2014
suzsachen from unknown
Member Since:
Superior customer service. I initially had not been successful entering an online coupon but after a call to your firm a very helpful Christy made my day! She quickly looked into the availability of the discount and was able to apply it to my order and verified the shipping date. This is my second order from and will always be my 'go-to' source for home repair/replacement fixtures. Keep up the excellent personal customer service; always a welcome relief to know I can speak to a knowledgeable and courteous person, not just an automated recording. Happy feet are dancing today! Sincerely, Susan Sachen Overall Rating
5 Star Review
Date Reviewed: 11/22/2014
tdneal89 from unknown
Member Since:
Cancelled my order and no reason why???? Overall Rating
1 Star Review
Date Reviewed: 11/18/2014
pmaysebesta from unknown
Member Since:
The site is easy to navigate and there is a large variety of items to choose from. The pricing is also competitive so I was very happy with my shopping experience. Overall Rating
4 Star Review
Date Reviewed: 11/17/2014
sbassett48 from unknown
Member Since:
(Edited November 18th by sbassett48_7825010565)  Easy to search, found the exact replacement faucet I required. Easy checkout. Good experience. thank you Overall Rating
5 Star Review
Date Reviewed: 11/15/2014
dbarra4 from unknown
Member Since:
(Edited November 16th by dbarra4_3263229312)  The faucet direct team was great but Elkay sink company was so late with shipping that my project that it caused a lot of extra work. Their product is of good quality but I would try other sink companies who can deliver as promised. The expected time was 2-3 weeks but the total time was extended by 2 more weeks. That was after my rep called to request it be sent earlier and offered the extra 2 day shipping. Overall Rating
3 Star Review
In order to provide the most relevant information, comments posted prior to the past 18 months may not be included.
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