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Merchant Ratings
Past 3 Months Past 6 Months All-time
Positive (4 or 5) 27 51 328
Neutral (3) 1 3 12
Negative (1 or 2) 8 11 51
Total Reviews 36 65 391
Avg Rating 4 Star Review
4 Star Review
4.5 Star Review
Address: 402 Otterson Dr STE 100
Chico, CA 95928 - US
Business Hours: 5am-6pm M-F PST, 8am-2pm Sat PST, 10am-3pm Sun PST
Sales Phone: (800)864-2555
Service Phone: (800)864-2555
Sales Email:
Cust Service Email:


With PriceGrabber Since 11/07/2003

Sort Reviews by: Date Rating
Date Reviewed: 10/17/2014 from unknown
Member Since:
Great selection with all the information for an excellent shopping experience. Overall Rating
5 Star Review
Date Reviewed: 10/13/2014
dwyer.claudette from unknown
Member Since:
(Edited October 14th by dwyer.claudette_2342697991)  Faucet arrived broken. Kohler service department honored warranty but said fault was probably due to faucet being in warehouse too long; apparently they have a shelf life. Will have to get plumber back in 3 days. Hope it works with the new part. Costly and disappointing. The new part arrived but it didn't work so now Kohler is sending a whole new faucet; we will have to wait another 2 weeks plus shipping time Overall Rating
2 Star Review
Date Reviewed: 10/12/2014
rockca00 from unknown
Member Since:
everything on site was easy to find. a very pleasant shopping experience. Overall Rating
4 Star Review
Date Reviewed: 10/10/2014
eileensimon1 from unknown
Member Since:
My experience was good. I found what I wanted fairly easily except for looking at door pulls. They were not easy to access nor there appeared to so few of them. I was delighted in the ease of placing the order and the confidence and amiability of my order taker. She also checked out answers when the info I had was different from hers. She listed really well. Overall Rating
4 Star Review
Date Reviewed: 10/09/2014
munira_syeda from unknown
Member Since:
Their service is horrible. I've made 4 attempts to get a Danze pedestal sink base delivered to me. But all 4 times, it came broken. This is absolutely ridiculous!!!! I'm not sure how this company is even in business, with such poor service & lack of communication between its ordering & shipping departments. Overall Rating
1 Star Review
Date Reviewed: 10/07/2014
ndarch from unknown
Member Since:
Salesman knew exactly what I needed, confirmed that the order was correct, and completed the transaction in record time. Price was great too! Couldn't be happier, now just waiting for it arrive. Thanks again! Overall Rating
5 Star Review
Date Reviewed: 10/07/2014
robert8262 from unknown
Member Since:
No problem. On line service very good. Overall Rating
5 Star Review
Date Reviewed: 10/04/2014
SilverMoon70 from unknown
Member Since:
we ordered 3 bathroom faucets, everything was exactly as described. the order was delivered a little quicker than expected, which was awesome. we will definitely be ordering from faucet direct again!!!!! Overall Rating
5 Star Review
Date Reviewed: 10/01/2014
ruthhnath from unknown
Member Since:
My experience so far has been excellent. Tommy Wilson is by far the best best customer service rep I have ever dealt with ( And I order alot on line.) He was polite and very knowledgeable and extremely helpful. Will definitely recommend to friends, as weel as shop here again Overall Rating
5 Star Review
Date Reviewed: 09/22/2014
ialeencole from unknown
Member Since:
(Edited September 23rd by ialeencole_3953870679)  Gracie helped me get my entire faucet order figured out, plus a tub that I had been planning to purchase elsewhere. The total is about 50% of what I had been looking at with other venders. Gracie is a treasure! I will certainly contact her directly for my other purchases with FaucetDirect. Overall Rating
5 Star Review
Date Reviewed: 09/22/2014
pjabbottjr from unknown
Member Since:
Ordered Kohler K-4000 touchless toilet. Arrived with a partially torn box and missing the OEM Touchless Assembly. Have had the toilet for over a month. Still have to manually reach into toilet to flush. Estimated ship date extended every few days. Overall Rating
1 Star Review
Date Reviewed: 09/16/2014
kathleen.rushmer from unknown
Member Since:
We are very pleased with our purchase. Timothy, the sale associate was most helpful. Overall Rating
5 Star Review
Date Reviewed: 09/15/2014
gina.streetman from unknown
Member Since:
I was very happy until checkout when I found I could not print my receipt without jumping through numerous screens. When I stopped filling out the questionnaire, I was then not able to print the receipt. As the last impression of the purchasing experience, I felt it ruined it. You need to not force people into your questionnaires. Overall Rating
4 Star Review
Date Reviewed: 09/12/2014
Kevinmita from unknown
Member Since:
Excellent value, easy to choose complete system/parts, super fast shipping! Overall Rating
5 Star Review
Date Reviewed: 09/09/2014
melomont from unknown
Member Since:
You originally estimated 2-3 weeks for shipping this product -- similar to what I heard from other suppliers. I RECEIVED it in THREE days! It was installed today, and I am delighted with the product and certainly the service. Overall Rating
5 Star Review
Date Reviewed: 09/08/2014
lovell_family from unknown
Member Since:
Scott was helpful and efficient. Overall Rating
4 Star Review
Date Reviewed: 09/08/2014
ajhinshaw from CA
Member Since:
From the item selection to checkout it was quick and uninterrupted. I am 91 years and only order on the Internet My experience tella me there are none better than this one. Overall Rating
5 Star Review
Date Reviewed: 09/05/2014
nonnajcr from unknown
Member Since:
There was no where that it indicated I wanted one (1) faucet hole on the sink. Is there any way you can e-mail me that the sink will come with one hole in it.? Overall Rating
4 Star Review
Date Reviewed: 09/04/2014
cpayette from unknown
Member Since:
product is good, we paid additional for two (2) day shipping from August 26, 2014 and received the product yesterday September 2, 2014. Overall Rating
3 Star Review
Date Reviewed: 09/01/2014
skeebum9 from unknown
Member Since:
(Edited September 02nd by skeebum9_9296515848)  product was good, but websites policy of 15% restock fee for returns is not obvious. Other sites have better refund policies. Overall Rating
3 Star Review
Date Reviewed: 08/30/2014
jtorresbps from unknown
Member Since:
AMAZING!! Overall Rating
5 Star Review
Date Reviewed: 08/28/2014
sfisherstowe from unknown
Member Since:
(Edited August 29th by sfisherstowe_4419374139)  Easy to navigate through Overall Rating
5 Star Review
Date Reviewed: 08/21/2014
mwahl from unknown
Member Since:
Informed, fast, courteous. Great with service in the past. Overall Rating
5 Star Review
Date Reviewed: 08/17/2014
rambunchie from unknown
Member Since:
Cory was wonderful!!! I needed to call him back to continue and finalize my order. He stayed on the phone with me WAY past his quiting time and was more than helpful!! He helped me customize my shower/tub faucet set. He could not have been more patient with this rather confused lady:-} Kudos to Cory!!!!! Overall Rating
5 Star Review
Date Reviewed: 08/14/2014
Hueslinc from unknown
Member Since:
(Edited August 15th by Hueslinc_6500213804)  My items were promised to be delivered by Wednesday ( i paid extra to get 2 day delivery,both items in 1 shipment)When I checked Wednesday on status b/c it was getting late in afternoon, I was told that my order was processed on Wednesday, not Monday when I actually ordered them and now I would receive my items on Friday. It seems that a company who claims to be interested in customer satisfaction, would have overnight end the parts when they realized their screwup. So now the plumber I had scheduled for Thursday, will not be available until next week and meanwhile we continue to be without hot water from our brand new Delta Touchless faucet. Based on my experience I would never recommend FaucetDirect or Delta. Then I did receive only part of my order on Friday and was informed with another email that the other part would not even ship until the end of the following week. This was a time sensitive project,I then tried to cancel the 2nd part,was told it was too late even though it w Overall Rating
1 Star Review
In order to provide the most relevant information, comments posted prior to the past 18 months may not be included.
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Service Info
Customer Service Experience
  • Helpful phone support
  • 0-3 hours to reply to emails
  • 95-100% on time delivery
  • 3-5 days to deliver (average)
Returns & Refunds
  • 30 day return policy
  • Refunds in 7-10 days offers the best online shopping experience. Our unique shopping site offers extensive inventory at the lowest prices by comparing products, product reviews and merchant deals for all of your shopping needs. Browse thousands of popular brands, hot products, featured deals and find exactly what you want at discount prices. Shopping online has never been easier!