jcpenney

jcpenney reviews

Outstanding
Outstanding: 9.0/10
38,490 customers have rated this store since 1997
Customer Certified
jcpenney
  • Address: 6501 Legacy Drive Plano, TX, 75024-3698, UNITED STATES
  • Tel: (800)322-1189
  • Online: shopper@jcpenney.com

J. C. Penney's online catalog includes departments for women's, men's and children's fashions, electronics, items for the home, toys, jewelry and sporting goods. The site also contains a gift registry and information on Penney's in-store services, such as its hair salon and photo studio. There is also a form that allows customers to order any item from the company's paper catalog.

Ordering Methods

  • Online
  • Phone (800) 322-1189
  • Toll Free (800) 322-1189

Special Features

  • Customer Info is Always Confidential
  • Live Customer Service Rep.
  • Available 24 Hours a Day
  • Online Order Tracking System
  • Online Ordering Shopping Cart
  • Secure Ordering/Payment
  • Search on Site
  • You Must Register
  • Gift Services
  • One-Click Ordering
  • Guaranteed Security

Delivery Methods

  • Priority Next Day Air
  • First Class Air (2-3 days)
  • Standard Ground
  • International Regular Air

Payment Methods

  • American Express
  • Discover
  • Mastercard
  • Visa
  • Other JC Penney Credit Card

jcpenney ratings

Summary

  • Overall rating
    9.0 /10
  • Would shop here again
    0.0 /10
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Shopping experience

  • Ease of finding what you’re looking for
    0.0 /10
  • Product selection
    0.0 /10
  • Clarity of product information
    0.0 /10
  • Product availability
    0.0 /10
  • Prices relative to other online retailers
    0.0 /10
  • Design of site
    0.0 /10
  • Shipping charges
    0.0 /10
  • Variety of shipping options
    0.0 /10
  • Charges stated clearly
    0.0 /10
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After order has been received

  • Order tracking
    0.0 /10
  • On time delivery
    0.0 /10
  • Customer support
    0.0 /10
  • Product met expectation
    0.0 /10
Reviews

Customer reviews for jcpenney

  • 10/10 Review by: Online Shopper

    JCPenney is awesome,,,,bought some tshirts for my grandson for Christmas on clearance

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  • 8/10 Review by: Marty

    Good experience. Great value. Some colors were out of stock unfortunately

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  • 10/10 Review by: Online Shopper

    Online presenance was great.

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  • 10/10 Review by: Nic

    Sizing information was difficult to determine on the items I was buying. More clarity would have been helpful.

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  • 6/10 Review by: Flipper

    JCPENNEYS is great I just order a pair boots that wasn't what I thought they would and I don't know how to return them. Can I go to a store near to return them?

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  • 10/10 Review by: N4SE

    nice and easy to do online

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  • 3/10 Review by: Jack

    When clicking on "checkout, the site would not take my password. I reset my password and it still wouldn't take it. Finally checked out as a "guest".

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  • 10/10 Review by: Online Shopper

    none

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  • 10/10 Review by: sugarbaby

    I have always enjoyed shopping at JCP

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  • 8/10 Review by: Pat

    Had a little problem ordering this time due to the password I have used before did not work. Had to chat with online rep. She sent me Email to update my password. But in order to get my order to go in immediately, had to go in and rebuild my account...

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