jcpenney

jcpenney reviews

Outstanding
Outstanding: 9.0/10
38,490 customers have rated this store since 1997
Customer Certified
jcpenney
  • Address: 6501 Legacy Drive Plano, TX, 75024-3698, UNITED STATES
  • Tel: (800)322-1189
  • Online: shopper@jcpenney.com

J. C. Penney's online catalog includes departments for women's, men's and children's fashions, electronics, items for the home, toys, jewelry and sporting goods. The site also contains a gift registry and information on Penney's in-store services, such as its hair salon and photo studio. There is also a form that allows customers to order any item from the company's paper catalog.

Ordering Methods

  • Online
  • Phone (800) 322-1189
  • Toll Free (800) 322-1189

Special Features

  • Customer Info is Always Confidential
  • Live Customer Service Rep.
  • Available 24 Hours a Day
  • Online Order Tracking System
  • Online Ordering Shopping Cart
  • Secure Ordering/Payment
  • Search on Site
  • You Must Register
  • Gift Services
  • One-Click Ordering
  • Guaranteed Security

Delivery Methods

  • Priority Next Day Air
  • First Class Air (2-3 days)
  • Standard Ground
  • International Regular Air

Payment Methods

  • American Express
  • Discover
  • Mastercard
  • Visa
  • Other JC Penney Credit Card

jcpenney ratings

Summary

  • Overall rating
    9.0 /10
  • Would shop here again
    0.0 /10
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Shopping experience

  • Ease of finding what you’re looking for
    0.0 /10
  • Product selection
    0.0 /10
  • Clarity of product information
    0.0 /10
  • Product availability
    0.0 /10
  • Prices relative to other online retailers
    0.0 /10
  • Design of site
    0.0 /10
  • Shipping charges
    0.0 /10
  • Variety of shipping options
    0.0 /10
  • Charges stated clearly
    0.0 /10
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After order has been received

  • Order tracking
    0.0 /10
  • On time delivery
    0.0 /10
  • Customer support
    0.0 /10
  • Product met expectation
    0.0 /10
Reviews

Customer reviews for jcpenney

  • 9/10 Review by: Bortonto

    Like to buy my clothes only at J C Penny. I am 70 and have been buying my clothes there for years.

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  • 10/10 Review by: wdun891676

    I love JCPENNEY for their continued sales on merchandise that can't be beat in other stores. I can find anything I'm looking for at anytime. When JCPENNEY says "It's the biggest sale of the year," they mean just that. The prices are great and the...

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  • 6/10 Review by: Online Shopper

    the UPS person left package in the lobby of my building. The security guard delivered my package at 9:00 p.m. because he found it in the lobby.

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  • 8/10 Review by: TLK

    great deal on towels

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  • 10/10 Review by: Online Shopper

    I went into the store to purchase the bedding, but the store didn't have it. The sales associate wrote the on-line item number for me and I ordered it on-line. She was very helpful.

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  • 9/10 Review by: LB

    As always GREAST service!!!

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  • 6/10 Review by: Online Shopper

    Not at all happy bcz 1) Item received with damages 2) I have not received order adjustments amount. 3) Replacement item also received as damaged. 4) need to be queue for at least 30 minutes to talk to customer care representative.

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  • 10/10 Review by: MILLIE

    i LOVE THIS STORE, WHATEVER I NEED THEY HAVE, MOSTLY THEIR SALES.

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  • 10/10 Review by: Blinds

    Not all sizes of the blinds were available, so I was only able to buy 7, rather than 15.

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  • 10/10 Review by: Dutchess

    I loved this shopping experience and the rewards jcp provided me!

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