jcpenney

jcpenney reviews

Outstanding
Outstanding: 9.1/10
38,490 customers have rated this store since 1997
Customer Certified
jcpenney
  • Address: 6501 Legacy Drive Plano, TX, 75024-3698, UNITED STATES
  • Tel: (800)322-1189
  • Online: shopper@jcpenney.com

J. C. Penney's online catalog includes departments for women's, men's and children's fashions, electronics, items for the home, toys, jewelry and sporting goods. The site also contains a gift registry and information on Penney's in-store services, such as its hair salon and photo studio. There is also a form that allows customers to order any item from the company's paper catalog.

Ordering Methods

  • Online
  • Phone (800) 322-1189
  • Toll Free (800) 322-1189

Special Features

  • Customer Info is Always Confidential
  • Live Customer Service Rep.
  • Available 24 Hours a Day
  • Online Order Tracking System
  • Online Ordering Shopping Cart
  • Secure Ordering/Payment
  • Search on Site
  • You Must Register
  • Gift Services
  • One-Click Ordering
  • Guaranteed Security

Delivery Methods

  • Priority Next Day Air
  • First Class Air (2-3 days)
  • Standard Ground
  • International Regular Air

Payment Methods

  • American Express
  • Discover
  • Mastercard
  • Visa
  • Other JC Penney Credit Card

jcpenney ratings

Summary

  • Overall rating
    9.1 /10
  • Would shop here again
    0.0 /10
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Shopping experience

  • Ease of finding what you’re looking for
    0.0 /10
  • Product selection
    0.0 /10
  • Clarity of product information
    0.0 /10
  • Product availability
    0.0 /10
  • Prices relative to other online retailers
    0.0 /10
  • Design of site
    0.0 /10
  • Shipping charges
    0.0 /10
  • Variety of shipping options
    0.0 /10
  • Charges stated clearly
    0.0 /10
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After order has been received

  • Order tracking
    0.0 /10
  • On time delivery
    0.0 /10
  • Customer support
    0.0 /10
  • Product met expectation
    0.0 /10
Reviews

Customer reviews for jcpenney

  • 9/10 Review by: Online Shopper

    Something is wrong with the search field--certain keys have to be tapped twice to make the character appear in the search field. It's very frustrating when typing in something I want to search and certain characters (letters or spaces) will not...

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  • 10/10 Review by: ...

    ...

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  • 10/10 Review by: YellowRose

    My worst problem was that they had my home store listed wrong, and when I realized it, it was too late to change it.

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  • 10/10 Review by: McMadre

    Liked the coupon link.

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  • 9/10 Review by: sue

    always happy with my purchases from Penny. Just to bad the closed my store !

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  • 10/10 Review by: Ferfee

    Very big fan, shop at Penney's often!

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  • 9/10 Review by: Online Shopper

    I was disappointed when I added athletic shoes and found that they were not included in the 30% off. I was very pleased to see that you offer Caribbean blue scrubs!

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  • 9/10 Review by: roseyone

    I bought two panels of these curtains two weeks ago when they were on sale & once they were up realized I needed two more panels. These are long (95") so they are not in the regular store inventory. I put a second set in my cart last week, waiting...

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  • 10/10 Review by: bizzymom.tn

    The shoes we purchased online today were not in in my daughters size in the store, she was happy to have them available online.

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  • 10/10 Review by: Online Shopper

    none

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