Refunds for Listing Fees

All Listing Fees are non-refundable.

Refunds for Transactions Fees

You may request a refund for the Transactions Fees described in Fees and Billing Policy (http://www.pricegrabber.com/info_policies.php/policy=billing) of this Agreement under the following circumstances:

• Non-Paying Buyer
• Out of Stock
• Duplicate Order
• Mutually Agreed Cancellation

In order to receive a refund for the commissions charged by PriceGrabber using any of the reasons above mentioned you must comply with their specific requirements which are indicated below.

Non-Paying Buyer

If you as a Seller have not received payment for a purchase by a buyer after a transaction has closed, you can initiate the process to request a refund of PriceGrabber's Transaction Fees for that transaction. Before you initiate this process we recommend that you contact the Buyer in order to complete the transaction. To obtain a refund from PriceGrabber you will need to follow the procedure detailed below:

1. Initiate Refund Request. Login into your PriceGrabber account and visit your Credit Card charges or Pending Charges sections within your PriceGrabber Storefronts Sales. Select the "Non-Paying Buyer" option, which will only be available after seven (7) days from the date of the transaction and will remain available until thirty (30) days after the date of the transaction.
2. PriceGrabber to Send Paying Reminder Email to Buyer. PriceGrabber will send an email to the Buyer reminding Buyer to send payment for the transaction placed. This email does not guarantee that the Buyer will pay but will serve as a reminder of payment.
3. Seller to Confirm Payment or Refund Request. Return to PriceGrabber after seven (7) days of initiating the refund request to confirm whether or not you received payment after PriceGrabber sent the payment reminder email. The option to confirm will be available only for thirty (30) days.
4. PriceGrabber to Issue Refund. PriceGrabber will issue a refund for the Transaction Fees immediately upon your confirmation or sooner if Buyer confirms directly to PriceGrabber that Buyer will not be sending payment. Be aware that the period to confirm that you did not receive payment is thirty (30) days from your request for a refund.

Out of Stock Refund Request

If you as a Seller no longer have the item that a Buyer has attempted to purchase, you may request a refund of the Transactions Fees following the procedure detailed below:

1. Initiate Refund Request. Login into your PriceGrabber account and visit your Credit Card charges or Pending Charges sections within your PriceGrabber Storefronts Sales. Select the "Out of Stock" option, which will be available immediately after the date of the transaction and will remain available until thirty (30) days after the date of the transaction. This option will only be available if the quantity of products available for sale is adjusted to reflect that there are no items available for sale for this listing. Seller may not be able to add this listing again for sale in the next few hours after a refund is requested using this method.
2. PriceGrabber to Send Cancellation Email to Buyer. PriceGrabber will send an email informing the Buyer about the cancellation of the order since the item is out of Stock.
3. PriceGrabber to Issue Refund. PriceGrabber will issue a refund for the Transaction Fees seven (7) days after the request for a refund was made.

Duplicate Order Refund Request

If you as a Seller notice that a Buyer has placed a duplicate order by mistake you may request a refund for the Transactions Fees following the procedure detailed below:

1. Initiate Refund Request. Login to your PriceGrabber account and visit your Credit Card charges or Pending Charges sections within your PriceGrabber Storefronts Sales. Select the "Duplicate Order" option, which will be available immediately after the date of the transaction and will remain available until thirty (30) days after the date of the transaction. This option will only be available if PriceGrabber can identify two orders placed by the same Buyer within short intervals.
2. PriceGrabber to Send Cancellation Email to Buyer. PriceGrabber will send an email to the Buyer informing about the cancellation of the order since the appears to be a duplicate order.
3. PriceGrabber to Issue Refund. PriceGrabber will issue a refund for the Transaction Fees immediately after the request is made.

Mutually Agreed Cancellation Refund Request

A Seller may request a refund if in previous conversations with the Buyer both parties have reached an agreement about canceling a particular transaction. In order to obtain your refund under this option you must follow the guidelines defined below:

1. Initiate Refund Request. Login to your PriceGrabber account and visit your Credit Card charges or Pending Charges sections within your PriceGrabber Storefronts Sales. Select the "Mutually Agreed Cancellation" option, which will be available seven (7) days after the date of the transaction and will remain available until 30 days after the date of the transaction.
2. PriceGrabber to Send Cancellation Email to Buyer. PriceGrabber will send an email to the Buyer informing about the cancellation of the order.
3. PriceGrabber to Issue Refund. PriceGrabber will issue a refund for the Transaction Fees seven (7) days after the request for a refund was made.

You must follow each action in the order described. If you miss any of the deadlines described above, PriceGrabber may not issue a refund for its Transaction Fees. PriceGrabber reserves the right to change the procedures described above when processing a refund request if there is some information that seems to be inaccurate.