Product Reviews (2)
Stay Away from this product!
Strengths: clear picture
Weakness: Heats up way too hot; Locks up; Very poor customer service.
I have owned the CM7400 for less than 60 days. IT'S USELESS. It has not been working AT ALL for the past three weeks. The problems started 2 weeks into ownership / use. It acted as if the remote control button were being pressed all the time - scanning through channels. I contacted Channel Master tech support via email, and the back and forth between them was laborious and frustrating... asking me one question at a time, seemingly unconcerned with the fact that their delay in response was another day of no resolution. We had to completely power the unit down, unplugging it, and restarting it to get this phantom button pressing to stop. Then it started locking up on us in the middle of shows. Again, CM was slow to respond.Finally after two weeks of back and forth emails and admitting that the unit had become COMPLETELY NON FUNCTIONAL (never once offering to get on a phone call or chat session, after I requested it) they broke down and offered to send me a replacement. I WAITED OVER A WEEK TO RECEIVE THE REPLACEMENT UNIT. The whole time, a non-working unit is sitting in our family room. I plug up the new unit, start to go through the setup, hit the back button to restart the channel scan and VOILA! the new one is now locked up! Power down...power up - nothing. Unplug it... power up - nothing.This from CM tech support "stopping a channel scan can sometimes lock up the box". Seriously??!! You know about this and elect not to fix the unit before going to market with it??I read some very negative reviews about this product before buying it, but elected to buy it in lieu of Tivo to save money on the monthly service cost. I figured "It really can't be that bad. After all, Channel Master is a decent company that's been around a while." Well, IT IS AS BAD AS OTHERS SAY! Channel Master has gone to market with a half-baked product (by the way, the user interface is a real pain to learn how to use, and takes multiple steps to do the most common tasks), haven't fixed known issues, and have absolutely pathetic customer support.HEED MY WARNING: STAY AWAY FROM THIS PRODUCT!
By TVDeficient - Mar 15, 2012
The Channel Master CM7400 DVR
Strengths: Excellent HD built in tuners; On screen Program guide
Weakness: Remote sometimes seems a bit slow;Cannot manually add digital TV stations without a scan.
I have been inquiring on how to get rid of a monthy subscription fee -- i.e. to pull the plug on Dish Network. I pay $70.00 a month and still get 'garbage' to watch. Therefore I installed a rooftop antenna and successfully get the HD over-the-air free channels. The quality of the over-the-air reception is better than Dish Network HD!! It allows me to record programs and watch them later. This is exactly what I was looking for. By the way --- most TV dealers have no knowledge of this product -- they seem to be totally in the dark about it. I made several inquiries and was told there was no substitute for Satelllite DVR's or TiVo. I'm glad Channel Master has finally freed me of the Dish Network money grab!
By anonymous; - Dec 25, 2011