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-7% Answering the Ultimate Question: How Net Promoter Can Transform Your Business (Hardcover)

Answering the Ultimate Question: How Net Prom...

Fred Reichheld s 2006 book The Ultimate Question that question being How likel... Fred Reichheld s 2006 book The Ultimate Question that question being How likely is it that you would recommend this company to a friend or colleague? -challenged the conventional wisdom of customer satisfaction programs. It coined the terms bad profits... more

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